Delivery & Returns

Delivery & Returns


Sneakers Cloud ships orders daily from Monday through Friday, with the exception of domestic holidays. Most of our suppliers are in USA, so after receiving the order, it normally takes 20-25 days to deliver the order at your door step. In such cases or products, we always mention in the product description, so kindly check about delivery timing in case it does matter to you.

We encourage you to contact us with any questions or concerns regarding any of the goods we carry at Sneakers Cloud prior to placing your order. While comfort preferences vary with each individual, Sneakers Cloud will always provide the best available information to ensure that you are entirely satisfied with your purchase.  



All sales with Sneakers Cloud are final. Sneakers Cloud is a consignment marketplace, meaning all items we carry and offer on this site are provided by independent owners. Once an item sells, either online or in one of our stores, the owner receives payment for their merchandise. Because of this, we are unable to process returns or exchanges.

If you have any questions or concerns with regard to sizing or condition of a specific product on our site, please e-mail us before committing to purchase.  

Refunds are ONLY processed based on fulfillment errors, such as incorrectly shipped or missing items. 

Feel free to contact us with any questions.